This course outlines the basic concepts of ITIL® 2011

ITIL is a worldwide standard best practice framework that documents the processes, functions, and roles of IT service management.  Our course identifies the different roles and responsibilities of service management. Not only the large multi-nationals but small start-ups can also benefit from ITIL. This is what we have covered in our course. As the expectations are set high for the delivery of service operations, the number of IT professionals using ITIL are increasing. We have kept in mind the need of the hour and designed our course in a way our learners will get a better idea of what ITIL is and how important the course is to survive the corporate world. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management.