Learn exactly how to master the art of troubleshooting from a master troubleshooter, and land the IT job of your choice!

Computers and the systems they run are known to break. People who use computers are known to open support tickets for problems they are encountering. At some point someone has to fix broken computers...but first it is important to know if something truly is broken.

Troubleshooting begins when the problem is reported, and contrary to popular belief, the first step is not to jump in and fix something. The skill of troubleshooting is not taught in schools, mainly because of two different reasons: 1) it's not the easiest to teach (but it is easy to learn), and 2) troubleshooting is an art more than it is a science.