An introduction to the ITIL® v3 Lifecycle, its key terms and definitions!

 This course provides you with the Fundamental Concepts and Definitions required to pass the ITIL® v3 Foundation exam. (This course is a broad overview for my Complete ITILv3 Foundations Exam Preparation course, it contains the first section of that course. This course will give you a basic understanding of the terms and definitions, but does not cover each of the lifecycle phases in depth. If you intend to take the ITILv3 exam, please take my ITILv3 Foundations Exam Preparation course instead.) **

The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the  key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

This course provides students with a broad overview of the ITIL v3 Lifecycle, its key terms, and definitions. It prepares students for a more in-depth study of the Lifecycle which is necessary to pass the ITILv3 Foundations exams on your first attempt!