Interested in a job in IT? One of the best ways to break into the field is to land a role as an IT help desk technician. This course is an ideal starting point for anyone wishing to venture into the field of technical support or strengthen their technical savvy and improve technical skills. Instructor Robert McMillen covers the fundamentals of IT help desk responsibilities—including software, networking, and troubleshooting—as well as the soft skills required to become a successful customer service professional. Explore the responsibilities of a typical entry-level IT help desk technician, with tips from Robert on where the role can lead and how to scout out and obtain an official certification. By the end of this course, you’ll be equipped with the know-how to assess your professional options in remote, hybrid, and on-premises work environments.