https://www.linkedin.com/learning/inside-sales-2021

Inside sales professionals face a noisy, crowded, and fast-paced marketplace with distracted and risk-averse decision makers. In this course, best-selling author and global inside sales expert Josiane Chriqui Feigon helps you build the trust you need to capture the interest from today's buyer. 

She helps you understand what attributes you need to be successful, what your customer expects from you, what tools you should use to enhance the virtual and digital relationships with your prospects, and how to establish your plan, set your goals, and do your pre-call research. Once you're prepared, she walks you through the specific techniques of the sale, including getting past gatekeepers, questioning techniques that generate qualified leads, overcoming objections, and closing the sale.