What you'll learn

Various types of hardware & software typically found in clinical environments
Data protection with regards to GDPR and sensitive data
How infection control procedures apply to IT Support Technicians
Some real-world case studies on typical support tickets found in hospitals

Requirements

Some previous experience of using Windows 10 at an intermediate level, i.e. a home user

Description

Over this course, we'll be covering some of the unique aspects of working as an IT Support Technician within a clinical environment such as a hospital.


Topics covered include the following:


* Various types of hardware & software typically found in clinical environments

* Data protection with regards to GDPR and sensitive data

* How infection control procedures apply to IT Support Technicians

* Some tips on using Windows Compatibility Mode


Also included on this course as some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting.

Who this course is for:

IT Support Technicians working in a healthcare environment

Homepage: https://www.udemy.com/course/it-support-troubleshooting-tips-for-clinical-environments/