Are you looking for Customer Relationship Management (CRM) Training?

Description

The CRM knowledge is fast becoming the must have requirements for any Enterprise Business working with Customers in any Industry. Most of the mayor banks and financial institutions rely on CRM Systems. This course is designed to help you understand the fundamentals of CRM. Even if you have never worked with a CRM System before. No programming knowledge needed and no prior CRM experience required. With this CRM knowledge under your belt, you will be in high demand by many employers and you can command a superior salary providing better services for Sales, Marketing and Customer Relations in the Enterprise.

In this course we will start with a broad overview of the CRM platform, the history, the evolution and then deep dive into the individual elements of the CRM platform. You will explore the Organization Chart of the CRM, Customer Database, CRM Concepts, Contact Center, eCommerce, CRM Process, Artificial Intelligence, etc.

• Any User of Sales, Marketing, Operations, Technology
• Any student that wants to learn CRM and CRM Cloud

Course content

• Introduction
  • Introduction
• CRM in the Enterprise
  • CRM in the Enterprise
• CRM Strategy
  • CRM Strategy
• CRM Customer Data
  • CRM Customer Data
• CRM Data and History
  • CRM Data and History
• CRM Architecture
  • CRM Architecture
• CRM Management
  • CRM Management
• CRM Analysis and Components
  • CRM Analysis and Components
• CRM Products in the Market
  • CRM Products in the Market
• CRM Microsoft Dynamics
  • CRM Tools Microsoft Dynamics and Dynamics 365
• CRM Microsoft Dynamics
  • CRM Tools Microsoft Dynamics Sales Tools