Learn leadership, delegation and negotiation skills essential for a successful career.

Description

Whether you’re looking to advance your career in corporate world, drive a digital transformation project in your organization or expand your knowledge in this field, the Professional Certificate in Corporate Skills will provide you with the necessary skills, mindset and experience to reach your goals.

• Team Leaders, Supervisors, New Managers
• Administrative and Executive Assistants
• New Graduates

Course content

• Leadership Skills for New Managers
  • What Makes a Good Leader?
  • Manage Your Time and Energy
  • Situational Leadership Model
  • Your Leadership Style Profile
  • Communication Tool
  • The Commitment Curve
  • Employee Development Models: The Coaching Model
  • The Dialogue Model
• Change Management
  • Introduction to the Course
  • What is Change?
  • The Change Models
  • The Human Reaction to Change
  • Responding to Change
  • Strategy
  • Planning for Change for Your Team
  • Communicating the Change to Your Team
  • Empowering Your Team
  • Dealing with Resistance
  • Mental Resistance Helpers
  • Managing Stress
  • Ensure that Change Sticks
• Delegating Your Tasks
  • Introduction To The Course
  • Why Delegate?
  • Steps to Delegation
  • When, How and What to Delegate?
  • Picking the Right Person
  • Levels of Authority
  • Communication Skills
  • Monitoring Delegation
  • Top Tips to Delegate Effectively
  • Giving Feedback
• Business Etiquette
  • Introduction to the Course
  • The Handshake
  • Making That Great First Impression
  • Telephone Etiquette
  • Meetings Etiquette
  • Netiquette: Don’t Send and Offend
• Negotiation Skills
  • Let's Define Negotiation
  • Types of Negotiation
  • Phases of Negotiation
  • Preparing for Negotiation - Part 1
  • Preparation - Part 2
  • Making the Right Impression - Part 1
  • Making the Right Impression - Part 2
  • Responding to Challenges
  • Preventing Obstacles
  • Positional Bargaining
  • Getting Past No and Getting to Yes
  • Moving from Bargaining to Closing
  • The Closing Process