Dealing with Difficult People

Description

Dealing with Difficult People

We've all been there. Be it work, school or business lunch, we've all found ourselves in situations where we have been forced to interact with difficult people.

When it comes to workplace they do exist at work and the better you become at dealing with them, the happier you'll be at work.

Difficult people may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.

However, while you cannot control others, you can control and improve yourself by:

• Recognising your attitudes and actions

• Developing coping strategies

• Managing your anger

Iwish you a happy learning and let's get started!

• Anyone involved in communication at work
• Executive Assistants or Sales Reps
• Customer Support Agents

Course content

• Dealing with Difficult People
  • Introduction to the Course
  • Reciprocal Relationships
  • The Agreement Frame
  • The Ten Commandments
  • Preventing Problems & Changing Yourself
  • Causes of Difficult Behavior
  • The Five-Step Process
  • Managing Anger
  • De-stress Options Helping You to Keep Calm