Oreilly - ITIL® Release, Control and Validation (RCV)

Oreilly - ITIL® Release, Control and Validation (RCV)

by Integrity Training | Publisher: Stone River eLearning | Release Date: June 2019 | ISBN: 300000006A0180

https://www.oreilly.com/library/view/itil-release-control/300000006A0180/

The ITIL® Release, Control and Validation (RCV) course builds on the principles covered as part of the ITIL® Foundation course and is focused on the release, control and validation processes in a service lifecycle. The main objective of this training course is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Release, Control and Validation (RCV) course imparts the students with practical knowledge of the ITIL® service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The course mainly focuses on the operational-level process activities and supporting methods and approaches to executing these processes in a practical and hands-on environment. The course requires that the students possess a valid ITIL® Foundation Certification or have taken the ITIL® Foundation course. Additionally, two to four years of relevant work experience is also recommended. All ITIL® courses are offered by CareerAcademy.com AFFILIATE of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Introduction
- Course Introduction 00:01:13
- Instructor Introduction 00:01:35
Course Introduction
- Introduction 00:00:32
- Lesson: Course Organization 00:00:22
- Welcome to the Course! 00:00:34
- Mentoring Community Introductions 00:00:46
- Why Are You Here? 00:00:48
- Using Bloom's Taxonomy 00:01:10
- What Do You Expect? 00:00:37
- Housekeeping Online 00:01:04
- Lesson: Course Conventions & Agenda 00:00:08
- Conventions Used 00:00:54
- Quizzes & Exercises 00:00:44
- ITIL Qualification Scheme 00:00:48
- ITIL Intermediate Exams 00:01:08
- Getting Started with an Online Class 00:02:26
- Section Review 00:00:24
Release, Control & Validation
- Introduction 00:00:19
- Lesson: Introduction to Release, Control & Validation 00:00:24
- The Service Lifecycle & RCV 00:00:42
- Managing Across the Lifecycle 00:00:49
- Service Assets & Capability 00:01:14
- RCV & Service Transition 00:02:04
- RCV & Service Operation 00:00:50
- RCV & The ST Model 00:05:09
- Purpose, Goals & Objectives 00:00:53
- Scope 00:01:02
- Value to the Business 00:01:48
- Lesson: Release, Control & Validation Principles 00:00:24
- Setting the Stage 00:02:45
- Principles 00:03:43
- Governance 00:01:42
- Management 00:01:14
- Quality of Practice (QoP) 00:01:20
- Service Transition Interface 00:01:38
- Challenges 00:01:59
- Critical Success Factors 00:02:19
- Risks 00:01:58
- RCV Processes 00:00:49
- Lesson: Release, Control & Validation Summary 00:00:10
- Release, Control & Validation Summary 00:00:52
- Checkpoint 00:00:10
- Section Review 00:01:12
RCV Processes
- Introduction 00:01:26
- Lesson: Change Management 00:00:42
- Introduction to Change Management 00:00:59
- Purpose, Goals & Objectives of Change Management 00:01:36
- Scope of Change Management 00:02:31
- Value of Change Management 00:02:58
- Concepts of Change Management 00:03:08
- Activities of Change Management 00:00:38
- The Change Advisory Board (CAB) 00:02:17
- Change Types 00:02:15
- Change Model 00:01:48
- Change Proposal 00:02:04
- Change Flow 00:03:00
- Create & Review Request for Change 00:00:06
- Assess & Evaluate Request for Change 00:01:54
- Authorize Change 00:00:54
- Change Authorization Model 00:01:37
- Coordinate Change 00:01:34
- Review & Close Change 00:01:14
- Standard Change 00:01:53
- Triggers, Inputs & Outputs 00:01:43
- Relationships 00:00:55
- Information 00:00:57
- Critical Success Factors 00:01:59
- Challenges & Risks 00:03:12
- Change Management Summary 00:02:03
- Lesson: Service Asset & Configuration Management 00:00:54
- Introduction 00:01:15
- Purpose, Goals & Objectives 00:02:18
- Scope 00:00:53
- Value to the Business 00:01:20
- Concepts 00:02:06
- SACM Management Policies 00:02:15
- Configuration Management System 00:03:45
- Definitive Media Library 00:01:58
- Activities 00:00:28
- Configuration Activity Model 00:03:02
- Management & Planning 00:04:12
- Logical Configuration Model 00:02:35
- Configuration Identification 00:02:02
- Configuration Control 00:02:18
- Status Accounting & Reporting 00:01:33
- Verification & Audit 00:01:40
- Triggers, Inputs & Outputs 00:01:12
- Relationships 00:00:54
- Information 00:00:43
- Critical Success Factors 00:01:29
- Challenges & Risks 00:02:42
- Summary 00:01:33
- Lesson: Release & Deployment Management 00:00:53
- Introduction 00:01:10
- Purpose, Goals & Objectives 00:01:29
- Scope 00:00:33
- Value to the Business 00:01:05
- Concepts 00:01:46
- Release Package 00:01:49
- Activities 00:00:54
- Planning 00:01:20
- Prepare Build, Test & Deployment 00:00:39
- Build & Test 00:01:55
- Test & Pilot Service 00:01:08
- Service Testing 00:02:03
- Deployment Activities 00:02:18
- Plan & Prepare for Deployment 00:01:21
- Transfer, Deploy & Retire 00:01:16
- Verify Deployment 00:01:05
- Early Life Support 00:01:39
- Review & Close Deployment 00:01:11
- Review & Close Service Transition 00:00:57
- Triggers, Inputs & Outputs 00:02:44
- Relationships 00:01:23
- Information 00:01:21
- Critical Success Factors 00:02:24
- Challenges & Risks 00:03:29
- Summary 00:00:50
- Lesson: Service Validation & Testing 00:00:30
- Introduction 00:00:52
- Purpose, Goals & Objectives 00:01:09
- Scope 00:00:58
- Value to the Business 00:00:35
- Concepts 00:03:00
- Service Validation & Testing Policies 00:00:30
- Service Quality Policy 00:00:51
- Risk Policy 00:01:14
- Service Transition Policy 00:01:19
- Release Policy 00:00:36
- Change Management Policy 00:01:02
- Validation & Testing Process 00:02:26
- Test Perspectives 00:01:45
- Activities 00:00:25
- Validation & Test Management 00:01:20
- Test Levels & Test Models 00:01:37
- Service Test Models 00:00:47
- Plan & Design Test 00:01:11
- Verify Test Plan & Acceptance 00:00:35
- Prepare Test Environment 00:00:40
- Perform Test 00:01:13
- Evaluate Exit Criteria & Report 00:01:01
- Clean Up & Close 00:00:45
- Triggers, Input & Output 00:00:49
- Relationships 00:02:02
- Information 00:01:22
- Critical Success Factors 00:03:13
- Challenges & Risks 00:02:32
- Summary 00:01:03
- Lesson: Request Fulfillment 00:00:37
- Introduction 00:00:54
- Purpose, Goals & Objectives 00:01:00
- Scope 00:01:15
- Value to the Business 00:01:39
- Concepts 00:01:52
- Activities of Request Fulfillment 00:01:36
- Menu Selection 00:01:27
- Financial Approval 00:01:09
- Other Approval 00:00:54
- Fulfillment 00:00:51
- Closure 00:00:39
- Triggers, Inputs & Outputs 00:01:12
- Process Relationships 00:02:00
- Information 00:01:06
- Critical Success Factors 00:01:53
- Challenges & Risks 00:01:52
- Summary 00:00:54
- Lesson: Change Evaluation 00:00:42
- Introduction 00:01:08
- Purpose, Goals & Objectives 00:01:04
- Scope 00:00:37
- Value to the Business 00:00:51
- Concepts 00:01:55
- Evaluation Point Scope 00:02:55
- Activities 00:00:41
- Service Evaluation Terms 00:02:47
- Change Evaluation Process 00:02:24
- Evaluation Plan 00:00:41
- Understand Intended Effects of Change 00:01:32
- Understand Unintended Effects of Change 00:01:31
- Critical Success Factors 00:02:12
- Evaluate Predicted Performance 00:00:47
- Evaluate Actual Performance 00:00:56
- Manage Risk 00:01:18
- Evaluation Report 00:02:07
- Triggers, Inputs & Outputs 00:00:38
- Relationships 00:00:47
- Information 00:00:53
- Critical Success Factors 2 00:01:29
- Challenges & Risks 00:04:52
- Summary 00:01:04
- Lesson: Knowledge Management 00:00:56
- Introduction 00:00:58
- Purpose, Goals & Objectives 00:01:21
- Scope 00:01:20
- Value to the Business 00:01:05
- Concepts 00:01:50
- DIKW Structure 00:02:48
- SKMS Relationships 00:01:41
- Activities 00:00:22
- Knowledge Management Strategy 00:02:22
- Knowledge Transfer 00:01:17
- Data & Information Transfer 00:02:04
- Service Knowledge Management System (SKMS) 00:01:53
- Utilization of SKMS 00:01:51
- Triggers, Inputs & Outputs 00:00:30
- Relationships 00:00:49
- Information 00:00:37
- Critical Success Factors 00:01:36
- Challenges & Risks 00:02:45
- Summary 00:01:23
- Lesson: RCV Processes Summary 00:00:09
- RCV Process Summary 00:01:48
- Checkpoint 00:00:14
- Section Review 00:02:10
Organizing & Technology
- Introduction 00:00:11
- Lesson: Organizing RCV 00:00:35
- Introduction 00:00:39
- Organizational Context 00:01:29
- Service Transition Roles 00:00:45
- Service Owner 00:00:56
- Process Owner 00:01:18
- Process Manager 00:00:52
- Process Practitioner 00:00:57
- Service Transition Manager 00:00:58
- Planning & Support 00:02:06
- Change Management Roles 00:01:16
- Change Authority & CAB Roles 00:01:32
- SACM Roles 00:02:09
- Release & Deployment Roles 00:01:03
- Release Packaging & Build 00:00:51
- Deployment 00:01:23
- Early Life Support 00:01:03
- Build & Test Environment Management 00:01:02
- Service Validation & Testing Roles 00:01:22
- Change Evaluation Roles 00:00:45
- Knowledge Management Roles 00:01:08
- Relationships 00:01:30
- Lesson: Release Control & Validation Technology 00:00:25
- Technology Considerations 00:01:19
- Service Management Tools 00:00:38
- Tools 00:00:27
- Knowledge Management Tools 00:02:18
- Collaboration 00:00:36
- Communities 00:00:58
- Workflow Management 00:01:28
- Configuration Management System 00:01:25
- Improving Services & Processes 00:01:47
- Lesson: Implementing RCV 00:00:18
- Implementation Considerations 00:01:18
- Implementation Steps 00:00:31
- Establish High-Level Objectives 00:01:06
- Assess Current Capabilities 00:00:58
- Determine Measureable Targets 00:00:53
- Implement Process Improvement 00:01:23
- Implement Measurement Framework 00:00:58
- Review & Improve 00:00:55
- Key Implementation Activities 00:01:44
- Process Integration 00:02:01
- Cloud Environment & RCV 00:01:51
- Managing Change 00:00:43
- Project Management 00:01:13
- Assessing & Managing Risk 00:01:15
- Involvement in Design & Transition 00:01:59
- Planning & Implementing Technology 00:01:17
- Challenges, Risks & CSFs 00:01:35
- Challenges 00:02:33
- Risks 00:02:05
- CSFs 00:02:13
- Lesson: Organization & Technology Summary 00:00:23
- Organization & Technology Summary 00:01:29
- Checkpoint 00:00:10
- Section Review 00:01:51
- Course Closure 00:02:21