Table of Contents

1. Introduction
   • Getting Started 00:01:07
2. Grooming a New Manager
   • Grooming a New Manager 00:03:51
   • Grooming a New Manager Case Study 00:00:34
3. Coaching & Mentoring (I)
   • Coaching & Mentoring (I) 00:04:14
   • Coaching & Mentoring (I) Case Study 00:00:37
4. Coaching & Mentoring (II)
   • Coaching & Mentoring (II) 00:03:59
   • Coaching & Mentoring (II) Case Study 00:00:55
5. Measuring Performance
   • Measuring Performance 00:03:41
   • Measuring Performance Case Study 00:00:31
6. Motivating Managers
   • Motivating Managers 00:03:52
   • Motivating Managers Case Study 00:00:28
7. Signs of Poor Management
   • Signs of Poor Management 00:04:11
   • Signs of Poor Management Case Study 00:00:45
8. Trust Your Team
   • Trust Your Team 00:03:45
   • Trust Your Team Case Study 00:00:26
9. When an Employee Complains
   • When an Employee Complains 00:03:49
   • When an Employee Complains Case Study 00:00:58
10. When Do You Step In
    • When Do You Step In 00:03:47
    • When Do You Step In Case Study 00:00:44
11. When Do You S Remember These Basic Qualities
    • Remember These Basic Qualities 00:04:27
    • Remember These Basic Qualities Case Study 00:00:39
    • Closing 00:00:21